Support

You can share your feedback and reach us via multiple channels

How can we help you?

You can make a complaint through any of our contact channels (WhatsApp, email, phone, social media) or visit any of our branches.

WhatsApp: 09070070001

UnionCare: +234-02-012716816 and 07007007000

Email: customerservice@unionbankng.com

Feedback form

  • How can we help you?

Feedback and Support

How do I make a complaint?

You can make a complaint through any of our contact channels (email, WhatsApp, phone, social media) or visit any of our branches.

What basic information do I need to make a complaint?

You will need the following:


  • Full name

  • Account Number

  • What product or service the complaint is about

  • Description of the complaint

  • Date of transaction and amount involved (if applicable)

  • Documents which support the complaint (if applicable)

May I make a complaint on behalf of someone else?

When complaint is received on behalf of someone, we would require written authorization of customer or estate trustees ( in case of deceased customer) that the third party is acting on their behalf, before treating the complaint.