FREQUENTLY ASKED QUESTIONS
We’ve got you covered, therefore you don’t need Data to use this service. You’re welcome!
We are really serious about simpler smarter banking, just dial *826# from your registered mobile number on the banks system.
That’s one less thing to worry about. a pop-up message will be displayed on your phone screen and an SMS notification will be sent automatically to your registered phone number with the Bank.
The USSD Session Fee charge is from your mobile network service provider for access to use *826# for transactions. This fee is remitted in full by the Bank to the mobile network provider.
No. The charge does not include VAT. A fee of N0.52 will be charged as VAT.
You will be able to purchase airtime and data only. Access to other financial transactions like transfer, bills payment, betting, etc., will be restricted. To continue to do other transactions on USSD, you will be required to dial the *826# or any other *826# string to get the agreement message again for you to proceed.
Our electronic channels (UnionMobile, UnionOnline, ATMs, UnionDirect Agents, POS Terminals) and Union Bank Cards are available 24/7 for your banking transactions. You can pay your cable subscription, buy airtime and data, transfer money and do much more, all from the comfort of your home or on-the-go with the UnionMobile app at no extra cost.
Our 100-year experience has taught us that it’s better to give than to receive. Registering on *826# is absolutely free!! Just dial *826# to register. The registration is only done once you dial the numbers for the first time.
Performing a transaction via *826# is free
The question is what can’t you do with *826# USSD? It’s more than a USSD code because the possibilities are endless. Here’s a little tease of what you can do:
- Keep it simple and smart, pay bills.
- Send money to other UBN and Other Bank Accounts.
- Buy that anniversary or birthday present you almost forgot.
- Generate a pay-code and PIN for cardless withdrawal transactions.
- Stay connected, buy Airtime for Self and others on all major networks.
- Keep tabs of your rising empire, check Account Number, Balances, and BVN on the go
No. The charge does not apply to all USSD transaction types. Airtime and data purchases via *826# are exempt from this charge on USSD platforms.
No. The N6.98 is a fee charged by your mobile network service provider. The regular transaction fees will be charged for your transactions and other services.
No. The N6.98 fee is only charged for successful transactions on *826#.
Once you dial *826# or any other *826# string, you will be notified of this new charge. You are required to select 826 to proceed. This is a one-off agreement.
No, you cannot opt out.