Job Board

Job Responsibilities

To promote a strong compliance culture that ensures adherence to the compliance framework, policies and procedures to prevent loss from non-compliance. The Cluster Compliance Manager is responsible for ensuring that the Bank is not used for the laundering of funds or financing terrorist and proliferation activities in the branch/ compliance cluster.

1.  Ensure compliance with key controls inherent in Bank’s policy and products.
2.  Enforce compliance with the Bank’s KYC, KYCB & EDD risk monitoring for branch transactions.
3.  Daily monitoring and review of account opening documentation in line with CBN KYC/KYCB policy.
4.  Carry out EDD for Limit increase requests and High Risk Customers.
5.  Daily monitoring and review of account closure and reactivation documentation.
6.  Ensure good record keeping and retrieval process as stated in the Bank’s policy.
7.  Implementation of AML/CFT/CPF programs at the cluster level.
8.  Escalate Suspicious transaction incidents in your respective branches immediately to the Chief Compliance Officer.
9.  Liaise with the business operations to obtain periodically required customer information and regulatory requirements.
10.  Track & ensure branch regulatory items e.g. licenses, permits are reviewed & renewed promptly.
11.  Provide feedback on customer investigations and “handhold” client potential exit process.
12.  Perform mandatory, targeted & ad hoc reviews to assess compliance with regulatory requirements & internal policies such as Whistle Blowing, Anti-Bribery & Corruption, and Sustainability etc.
13. Liaise with local regulators, law enforcement and other government bodies and ensure good relationship with the same, including representing the Bank where required.
14. Ensure an improved compliance culture by specifically improving the compliance risk assessment and compliance testing standards at the branch/cluster.
15. Periodic review and assurance for timely rendition of branch regulatory returns.
16. Periodic and timely management reporting on the clusters level of compliance.
17. Conduct periodic compliance training for branches in the respective clusters.
18. Review of deferral register.
19. Review of Gift register.
20. Perform other duties as assigned by Chief Compliance Officer.

Job Responsibilities:

In the role of Relationship Manager, your primary responsibilities revolve around serving the banking needs of both businesses and individuals. This involves a combination of cross-selling products and services to existing customers, while also focusing on enhancing client relationships through personalized financial advice. Your key duties include:

• Client Relationship Management: Develop and maintain strong relationships with clients by understanding their financial needs and providing tailored solutions. Regularly engage with clients to ensure their banking experience is seamless and satisfactory.
• Financial Advisory Services: Offer expert financial advice based on thorough analysis of clients’ financial situations. Assist in creating strategies that align with their financial goals, focusing on investment, savings, and risk management.
• Cross-Selling Products: Identify opportunities to cross-sell banking products and services to existing clients, such as loans, credit facilities, investment options, and insurance products, to enhance their overall financial portfolio and meet their evolving needs.
• New Customer Acquisition: Proactively seek out new clients through networking, referrals, and outreach efforts. Utilize market knowledge and insights to attract potential customers and expand the bank's clientele.
• Deposit Mobilization: Drive efforts to mobilize deposits by promoting various account offerings, ensuring that clients understand the benefits and features available, thus enhancing the bank's liquidity and financial strength.
• Risk Management: Assess and mitigate risks associated with client accounts by applying appropriate risk management principles. Ensure compliance with regulatory standards and internal policies to protect both the client and the institution.
• Client Experience Focus: Strive to provide an exceptional client experience by addressing inquiries, resolving issues promptly, and showcasing the bank’s commitment to client satisfaction.
• Reporting and Analytics: Maintain accurate records of client interactions and transactions. Use data insights to track performance, identify trends, and adjust strategies to better meet client and bank objectives.